Delivery Policy

Thank you for shopping with PawBuddy.

We aim to process and deliver every order as quickly and efficiently as possible.

Order Processing

Orders are typically processed within 1–4 business days after payment has been successfully confirmed.

Once your order has been processed and dispatched, you will receive a confirmation email.

Please note that processing times may be slightly longer during peak periods, public holidays, promotional sales, or due to unexpected high order volumes.

Delivery Times

We use Aramex as our trusted delivery partner.

Estimated delivery time within South Africa is 6–11 business days after your order has been dispatched.

Please note that delivery times are estimates only and are not garunteed. Delivery may take longer due to circumstances beyond PawBuddy's control, including but not limited to:

• Courier operational delays
• Weather conditions
• Public holidays
• High shipping volumes
• Remote or outlying delivery areas
• Industrial action or strikes
• Road closures or unforeseen logistical issues

While we work closely with our courier partner to ensure timely delivery, PawBuddy cannot be held responsible for delays caused by the courier once an order has been dispatched.

Tracking Information

Once your order has been shipped, you will receive a tracking number via email (where available) so you can monitor your parcel's progress.

Shipping Address Accuracy

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.

PawBuddy cannot be held responsible for orders delivered to an incorrectly entered address. If you notice an error in your shipping details, please contact us immediately. While we will do our best to assist, changes cannot be guaranteed once an order has been processed or dispatched.

Delayed or Lost Packages

If your parcel appears to be delayed or lost in transit, please contact us as soon as possible.

We will work directly with Aramex to investigate the shipment and provide updates. Please note that courier investigations may take several business days to complete.

If a parcel is officially confirmed by the courier as lost, we will work with you to arrange an appropriate resolution, which may include a replacement or refund where applicable.

Delivery Responsibility

Risk of loss and ownership of products passes to the customer once the parcel has been successfully delivered to the shipping address provided at checkout.

PawBuddy is not liable for parcels that are delayed due to courier operations or for failed deliveries resulting from incorrect customer information.

Contact

If you have any questions regarding your order or delivery, please contact us:

PawBuddy
Email: paw@pawbuddy.co.za